What is your Warranty Policy for reglazing service?
Our reglazing service includes the following returns and warranty policy:
Returns
Returns must be requested within 30 days of the delivery date. Approved returns are eligible for a lens replacement only (lenses for lenses). Refunds, whether partial or full, are not available under this policy.
Warranty
We provide a 3-month warranty from the delivery date against manufacturing defects on prescription lenses purchased through our reglazing service. Approved warranty claims are resolved through a replacement of the lenses only. Refunds, whether partial or full, are not available under this policy.
Because reglazing involves fitting new lenses into a frame you already own, the following additional terms apply:
1. While SmartBuyGlasses takes every reasonable care, we are not liable for any loss or damage that occurs during transit to or from our optical partners, or during the reglazing process, except as described in point 2 below.
2. If loss or damage is caused directly by SmartBuyGlasses or one of our optical partners, our liability is limited to the original purchase price of the frame, provided valid proof of purchase is supplied.
3. Frames must be in suitable condition for lens fitting. SmartBuyGlasses reserves the right to decline frames that are unsuitable for reglazing and return them at the customer's expense.
4. SmartBuyGlasses is not responsible for any pre-existing damage that was not identified before the frame was submitted.
If you have any questions, please contact our Customer Service team:
Email: customerservice@smartbuyglasses.com
Returns
Returns must be requested within 30 days of the delivery date. Approved returns are eligible for a lens replacement only (lenses for lenses). Refunds, whether partial or full, are not available under this policy.
Warranty
We provide a 3-month warranty from the delivery date against manufacturing defects on prescription lenses purchased through our reglazing service. Approved warranty claims are resolved through a replacement of the lenses only. Refunds, whether partial or full, are not available under this policy.
Because reglazing involves fitting new lenses into a frame you already own, the following additional terms apply:
1. While SmartBuyGlasses takes every reasonable care, we are not liable for any loss or damage that occurs during transit to or from our optical partners, or during the reglazing process, except as described in point 2 below.
2. If loss or damage is caused directly by SmartBuyGlasses or one of our optical partners, our liability is limited to the original purchase price of the frame, provided valid proof of purchase is supplied.
3. Frames must be in suitable condition for lens fitting. SmartBuyGlasses reserves the right to decline frames that are unsuitable for reglazing and return them at the customer's expense.
4. SmartBuyGlasses is not responsible for any pre-existing damage that was not identified before the frame was submitted.
If you have any questions, please contact our Customer Service team:
Email: customerservice@smartbuyglasses.com
