What is your return policy?

 Let's face it — buying from the internet can be difficult and time-consuming. Therefore, we've introduced a hassle-free process which includes a 100 days return policy for your order (prescription lenses are also included). 


RETURN any product(s) from SmartBuyGlasses within 100 days of receiving your order: 

→ Full Refund is offered for product(s) in unused condition and with original packaging from SmartBuyGlasses
→ All single vision, bi-focal, progressive prescription eyewear can only be returned if in unused and original condition


How to return

First submit your return request here.

We will then provide you with the return steps and RMA (Return Merchandize Number) within 12 hours.

Kindly note that your RMA number is going to be created by customer support, contact us via the form above in order for us to generate a RMA (Return Merchandise Authorization) number for the return slip.

    
100% Return Policy

If for any reason you are not fully satisfied with your order, we gladly offer a 100 days Refund Policy, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to return:

1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.

2. If you have purchased contact lenses, the lens boxes must be unopened and in original condition.

3. All returns are inspected on arrival and a full refund will NOT be issued if the product(s) are not in new and original condition.

4. Please ensure that product(s) are returned to us via signed for delivery and that a certificate of posting is obtained. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure.

5. The shipping charges of your original order are non-refundable.

6. SPECIAL Returns Note: Do not return your product(s) without first contacting our customer service team. We will provide you with a specific returns address. (Returns should not be sent to the shipping address listed on the parcel)

7. SPECIAL Contact Lenses Note: In the event that you receive defective contact lenses, please do not throw them away. Many manufacturers require the original defective lenses for a full return. If the lenses manufacturer agrees that the lenses are indeed defective, then we are able to issue a full refund.

8. Kindly note that your 100-days exchange is only applicable 100 days after your item has been shipped. Since we handle returns on a case-by-case basis, we only allow for a maximum of one exchange per product.

9. Please note: once you apply for the 100-Day Refund Policy, you will be liable for all costs (including posting, packaging and delivery) until the returned goods are received by SmartBuyGlasses.